1Do you need to purchase the Stainless Steel Fire Grate?
Each Buschbeck model is supplied with a beveled refractory base for burning your charcoal/logs.
The majority of customers do tend to purchase one though, as it improves airflow and assists in the removal of ash.
2How much does the Buschbeck BBQ / Outdoor Fireplace weigh?
There is a small variation between models, please see model specs in the product page for more. (Accessories are an additional weight that need to be accounted for is you are purchasing.)
3What accessories does that Buschbeck BBQ / Outdoor Fireplace come with?
Each Buschbeck BBQ / Outdoor Fireplace model comes standard with the required mortar and a chrome grill rack.
4What do I do if I have a fault with my Buschbeck BBQ / Outdoor Fireplace or accessory?
If you have an issue or a fault head over to our warranty and returns page, this explains our processes in detail.
View Our Returns Policy Here
5How do I use my Buschbeck Pizza
Once you have a a good fire going using either the Buschbeck gas insert, wood or charcoal. Let the fire die down until you have a hot bed of glowing embers, now you can slide in your pizza insert and get cooking.
6What is your warranty policy?
The Buschbeck BBQ / Outdoor Fireplace warranty is valid for 2 years from the date of purchase. This warranty covers major structural defects that occur as a result of a manufacturing defect that prohibit the unit being used for it's intended purpose. But excludes damage caused by excessive heat or overloading. (Excludes general wear and tear expect with a masonry cooking product.)
View Our Warranty Policy Here
7How do these come?
Buschbeck BBQ / Outdoor Fireplaces are delivered on one shrink wrapped pallet complete with printed assembly instructions and can weigh up to 600kgs. Each Buschbeck BBQ / Outdoor Fireplace contains approximately 10 sectional components of which only two require mortaring with the cement provided.
8Can I have a copy of the assembly instructions?
Yes of course, you can view or download the assembly instructions for each model here.